Terms and Conditions

Last updated: 1/1/2025

We are IntegratingMe d.o.o. (“PhoneMonitor”, "PhoneMonitor.com", “The Phone Monitor”, “Phone Monitor”, “The Phonem”, "TPM", “we”, “us”, or “our”), registered in Bosnia and Herzegovina under UIN: 4203049870003. We operate the website, https://phonemonitor.com (“Site”), our app Phone Monitor (“App”), along with related products and services (collectively referred to as “Services”).

Please note that these Terms and Conditions and our other applicable policies also apply to our PC monitoring tool for computer/laptop supervision, which is considered as belonging to “Services” as well even if the language used in these may not reflect this at all times.

These Terms and Conditions (“Terms”) form a legally binding agreement between you and IntegratingMe d.o.o. By accessing or using our Services, you agree to comply with these Terms. If you do not agree, you must stop using our Services immediately.

We may update these Terms and Conditions periodically, and changes will be indicated by the “Last Updated” date. It is your responsibility to review these Terms regularly, and your continued use of our Services after updates means you accept the changes.

The Services are for users aged 18 and older. Those under 18 cannot use or register for them. Please keep a copy of these Terms for your records. Phone Monitor provides comprehensive device monitoring services, which include tracking, monitoring, and reporting on device activity. Users can learn about, demo, and/or purchase our phone monitoring software, either as a downloadable software subscription accessible via mobile devices or pre-installed on a mobile device purchased through our Site (collectively, our “Software”) and other products and services. The Services encompass software, support, and content accessible through our Site. These Terms also incorporate our Refund Policy and Privacy Policy. Please be aware that these Terms contain a binding arbitration agreement and a class action waiver, which means that by agreeing to them, you waive your right to a court hearing and jury trial.

Certain Services require a Phone Monitor account. You must keep your account information confidential and report any unauthorized use promptly. To use our Services, you must own the device they are installed on, be a legal guardian of a minor using the device, or have consent from the device's user.

We grant you a limited, non-transferable license to use our Software on your device for personal, non-commercial use. You may install one copy of the Software. Use the Site only for personal purposes, ensure all information you provide is accurate and lawful, and do not disrupt the Site's function, attempt unauthorized access to our systems, use automated tools to access the Site, send unsolicited promotions, or reverse-engineer our code.

Make sure all use of our Services complies with the law. Unauthorized use may have legal consequences, and we will cooperate with law enforcement when necessary.

1. COMPLIANCE WITH APPLICABLE LAWS AND REGULATIONS

The information provided by our Services is intended solely for use in compliance with applicable laws and regulations. It should not be shared or accessed in regions where doing so would violate laws or regulations, or where additional registration is required by us. Individuals who choose to access our Services from different locations do so voluntarily and are responsible for complying with local laws and regulations (where applicable).

2. SUBMISSION OF FEEDBACK AND INTELLECTUAL PROPERTY RIGHTS

IntegratingMe d.o.o. owns or holds licenses for all intellectual property rights related to our Phone Monitor Services, including source code, databases, software, website designs, multimedia content, trademarks, service marks, and logos (referred to collectively as "Content" and "Marks"). These are protected globally by copyright, trademark, and other intellectual property laws. The Content and Marks are provided "AS IS" for personal, non-commercial use or internal business purposes only.

Phone Monitor reserves all rights not explicitly granted in this Agreement. This Agreement does not confer any intellectual property rights or other interests in our Services or Site to you or any third party. The Software and other Services are licensed, not sold, and Phone Monitor retains complete ownership rights over the Site, Services, trademarks, service marks, logos, designs, improvements, goodwill, and reputation.

You must not challenge our ownership of Phone Monitor intellectual property or its validity. Any goodwill arising from your use of our intellectual property benefits Phone Monitor. We maintain exclusive rights to apply for and obtain registrations for our intellectual property worldwide.

We grant you a non-exclusive, non-transferable, revocable license to access the Services and download or print any portion of the Content you have lawfully accessed, strictly for personal, non-commercial use or internal business purposes. Without our prior written permission, you may not copy, reproduce, compile, republish, upload, publicly display, encode, translate, transmit, distribute, sell, license, or exploit any part of the Services, Content, or Marks for commercial purposes. Requests for such use should be directed to support@phonemonitor.com. If permission is granted, you must attribute ownership to Phone Monitor and ensure all copyright or proprietary notices are prominently displayed.

By submitting questions, comments, suggestions, ideas, feedback, or other information about the Services (“Submissions”), you assign all intellectual property rights to Phone Monitor. We own these Submissions and we can use them for any lawful purpose without acknowledgment or compensation to you. Your Submissions must comply with applicable laws and our "Prohibited Activities" guidelines, and you must possess the necessary rights to make such Submissions. Please also refer to our Acceptable Use Policy for more information.

3. AFFIRMATION OF LEGAL CAPACITY AND AGREEMENT TO TERMS

By using the Services, you affirm and assure that: (1) you have the legal capacity and agree to adhere to these Legal Terms; (2) you are not considered a minor in your place of residence; (3) you will refrain from accessing the Services through automated or non-human methods, such as bots or scripts; (4) you will not utilize the Services for unlawful or unauthorized purposes; and (5) your use of the Services will comply with all applicable laws and regulations.

Providing any information that is untrue, inaccurate, outdated, or incomplete may result in suspension or termination of your account. This action may also result in denial of any current or future use of the Services or any part thereof.

4. PRODUCT AVAILABILITY AND DISCONTINUATION

All products offered on our Site are subject to availability, and we retain the right to discontinue any product at any time and for any reason. Prices for all products are subject to change without prior notice.

The availability of Services provided through our Site is based on current availability. The presence of products or services on the Site does not guarantee their availability. While we endeavor to maintain accurate and up-to-date information, including prices and product details related to the Services, we are not liable for inaccuracies or omissions.

5. PAYMENT AND ORDER TERMS

We accept several forms of payment, including PayPal, Visa, Mastercard, Maestro, Monri Payments, Discover, and American Express.

By purchasing our Services, you agree to provide accurate and complete payment and account information. It is your responsibility to keep this information current to facilitate transactions and ensure contact ability.

Prices for purchases, including any applicable sales tax, are subject to change, and all payments are processed in BAM currency. The amount your credit card account will be charged for is obtained through the conversion according to the current exchange rate of the local central bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion, there is a possibility of a slight difference from the original price stated on our website.

5.1. ORDER PROCESSING AND ACCEPTANCE

We reserve the right to refuse any order placed through our Services. Our discretion may limit or cancel quantities per person, or order, including those from dealers, resellers, or distributors. Upon placing an order on our Site, you will receive a confirmation email with your order details. Your request is typically processed within 24 hours, excluding back-ordered items. We may correct pricing errors and cancel orders if necessary.

5.2. PURCHASE PROCEDURES

After placing an order on our Site, a confirmation page will display your order number. An email confirmation will follow within 24 hours. If you do not receive the email, please contact us for assistance. Orders are processed within 24 hours unless specified otherwise for back ordered items. Charges for your purchase will appear on your credit card statement with the descriptor "INTEGRATING".

5.3. PRICES AND PROMOTIONS

Prices, descriptions, and promotions on our Site may change without notice. We may offer discounts, make modifications or suspension of products at any time. While we strive for pricing accuracy, errors may occur, and we reserve the right to correct these errors and cancel affected orders.

5.4. USAGE OF COUPONS/PROMO CODES

Each coupon or discount code is limited to one use per customer and cannot be redeemed for cash or combined with other offers unless specified. Online offers do not hold cash value and do not apply to previous purchases.

5.5. PAYMENT TERMS

Payment terms are at our discretion, and unless otherwise agreed upon in writing, payment must be received before we accept a purchase order. We accept payments via PayPal or Monri Payments. By using our Site for transactions, you confirm the validity of your payment information and agree to honor all charges incurred.

All payments made through PayPal are subject to PayPal’s Terms and Conditions. Any disputes related to payments should first be addressed with PayPal’s dispute resolution center.

5.6. CUSTOMER SUPPORT FOR PURCHASES

For assistance with purchases or orders, our customer support is available 24/7. Contact us via email at support@phonemonitor.com or access live chat with an agent on our website.

6. REFUND POLICIES

Please refer to our Refund Policy, before completing any purchases.

6.1. DIGITAL PRODUCTS DISCLAIMER

All products offered on our site are digital and do not require physical shipment or delivery.

6.2. RESALE OF SERVICES AND PRODUCTS

Our Site accommodates both retail consumers and bulk-order purchasers of Services. If you intend to resell Services, please notify us during the purchase process. We reserve the right to deny access to our site and terminate the account of anyone who breaches this policy.

7. SOFTWARE USE AND LICENSING

When we provide software for use with our Services, you must adhere to its terms, typically outlined in an end-user license agreement (EULA). If EULA is not provided, we grant you a limited license to use the software exclusively with our Services, subject to our terms. The software and accompanying documentation are provided "AS IS" without any warranties. You accept all risks associated with its use. Reproduction or redistribution of the software is prohibited unless permitted by the EULA or our terms.

8. PROHIBITED ACTIVITIES AND COMPLIANCE

You may use our Services only for their intended purpose and cannot engage in commercial activities without our approval. Do not collect data or content to create databases without permission, deceive us or other users to get sensitive information like passwords, or bypass security features. It is also prohibited to harm our Services, use information from the Services to harass others, abuse the Services, submit false reports, use them unlawfully, frame or link to them without permission, upload harmful material like viruses, or engage in excessive spamming.

Using automated systems like scripts or data mining tools without authorization is forbidden. Do not remove copyright notices, impersonate others, upload material that collects information without consent, disrupt the Services or connected networks, or harass our employees. Attempting to bypass access restrictions, copy our software such as Flash or JavaScript, or reverse engineer our software without legal permission is also prohibited. Using automated systems like spiders or robots without permission, hiring someone to buy Services for you, collecting email addresses for spam, or using our Services to compete with us or for commercial purposes without approval is not allowed.

We may monitor your use of our Site and Services to ensure compliance with these terms and laws. We reserve the right to refuse orders or suspend/terminate access if we suspect fraudulent activity or violations of these terms.

9. INFORMATION USAGE AND FEEDBACK

By using our Services, you agree that we may access, store, process, and utilize any information and personal data you provide by our Privacy Policy and your selected settings. When you submit suggestions or other feedback about our Services, you grant us permission to use and share that feedback for any purpose without compensation.

10. REVIEWS AND RATING GUIDELINES

Our Services do not allow users to submit or post content. However, we may provide areas on our Services for you to leave reviews or ratings. When posting a review, you must have firsthand experience with the person or entity being reviewed. Your reviews should refrain from containing offensive language, abusive, racist, hateful, or discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability. Reviews should not allude to illegal activities, make assertions about the legality of conduct, include false or misleading statements, or be posted by individuals affiliated with competitors if the reviews are negative. Additionally, organizing campaigns to encourage others to post reviews, whether positive or negative, is prohibited.

We reserve the right to accept, reject, or remove reviews at our sole discretion. We are not obligated to screen or delete reviews, even if they are considered objectionable or inaccurate. Reviews are not endorsed by us and do not necessarily reflect our opinions or those of our affiliates or partners. We do not assume liability for any review or any claims, liabilities, or losses resulting from any review. By posting a review, you grant us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit, display, perform, and distribute all content relating to the review.

11. MOBILE APPLICATION LICENSE AGREEMENT

You are allowed to install and use Phone Monitor on your wireless devices, but this permission can be revoked and cannot be transferred to others. You cannot decompile, reverse engineer, or modify the App, except where the law allows it. Using the App for commercial purposes, sharing it over networks, or creating competing products is also not allowed.

If you get the App from Google Play, you can only use it on Android devices, and it is subject to Google Play's terms ( https://play.google.com/about/play-terms/index.html). The Phone Monitor is responsible for maintenance and support as required by law. If the App does not meet its warranties, you can request a refund through Google Play, which does not offer additional warranties. You must comply with US export laws and any third-party terms. Google Play can enforce these terms against you as a third-party beneficiary.

12. THIRD-PARTY CONTENT AND LINKS DISCLAIMER

The Services may link to third-party websites and include third-party content like articles and software. We do not monitor or verify these for accuracy and are not responsible for their content or policies. Accessing third-party websites or using third-party content is at your own risk, and you should review their terms and policies. Purchases through third-party websites are between you and the third party, and we do not endorse or take responsibility for these products or services.

You are responsible for any third-party hardware, software, and services needed to use the Services, and we are not liable for these items. The Services may include open-source components, which are governed by their own terms. Purchases or use of third-party products or services through the Services are subject to the terms of those third parties. We do not guarantee these products or services and are not liable for any issues arising from your dealings with third parties.

Links to third-party websites or resources are provided for your convenience, but we do not control their availability or endorse their content. We are not liable for any damage or loss related to your use of or reliance on content, products, or services from these external sources.

13. ADVERTISING DISCLAIMER

We offer advertisers space within our Services for displaying advertisements and other information in designated areas like sidebars or banners. Our role is limited to providing this advertising space; we do not have direct relationships or affiliations with advertisers beyond this service provision.

14. MONITORING AND CONTENT MANAGEMENT

We have the right, though not the obligation, to monitor the Services for any violations of our Legal Terms. If we find breaches, we may take legal action, including involving law enforcement. We also reserve the discretion to refuse, restrict access to, or disable user Contributions if necessary. In managing the Services, we can remove or disable files and content that strain our systems or exceed size limits, without prior notice or liability to users. These actions are taken to protect our rights and property and ensure the Services operate smoothly.

15. DATA PRIVACY, SECURITY, AND SERVICE TERMINATION

We prioritize data privacy and security in our operations. By using our Services, you agree to our Privacy Policy, accessible at https://phonemonitor.com/privacy-policy , which is integral to these Terms and Conditions and governs how your information is handled. Our Services are hosted in Bosnia and Herzegovina, and accessing them from regions with different data protection laws means you consent to your data being transferred there for processing.

When you use our Services, you provide us with various types of information. Phone Monitor, along with our affiliates and third-party service providers, may receive personal information from your interactions with our Site and Services. Our Privacy Policy and Cookie Policy explains how we collect, use, and share this information, as well as your options regarding these practices.

In addition to other termination rights outlined here, Phone Monitor reserves the right to suspend or terminate your access to our Site, account, or any Services at any time and without prior notice, for any reason. We aim to notify you of significant changes or terminations via direct communication or Site notices, but we are not obligated to do so, nor liable for any failures to notify. Phone Monitor also reserves the right to discontinue this Site or any Services at any time, with or without notice.

16. TERMINATION AND ACCESS RESTRICTIONS

These Legal Terms apply for the duration of your use of our Services. Phone Monitor reserves the right, without notice or liability, to deny access to or use of the Services, including blocking IP addresses, for any reason, such as breaches of these terms or applicable laws. We can also terminate your use of the Services, remove content, or suspend your account at our discretion and without prior warning.

If your account is terminated or suspended, you cannot register again under any name without permission. Legal actions may also be pursued in such cases.

17. SERVICE CHANGES AND AVAILABILITY

Phone Monitor reserves the right to change, modify, or remove content from the Services at any time without notice. We are not liable for any changes, suspensions, or discontinuations of the Services and are not obligated to provide updates. Continuous availability of the Services cannot be guaranteed due to potential hardware, software, or maintenance issues, which may cause interruptions or errors. We are not responsible for any loss or inconvenience caused by such interruptions. The Services may contain errors such as typographical mistakes, inaccuracies, or omissions in descriptions, pricing, availability, and other details, and we reserve the right to correct these errors and update information without prior notice.

18. LEGAL JURISDICTION AND GOVERNING LAW

These Terms are governed by and interpreted by the laws of Bosnia and Herzegovina. Both IntegratingMe d.o.o. and users agree irrevocably to the exclusive jurisdiction of the courts of Bosnia and Herzegovina to settle any disputes arising from these Legal Terms.

The European Union (EU) and the United Nations (UN) have imposed sanctions and restrictions on exporting telecommunications equipment and software. It is prohibited to export items listed in Annex IV of Council Regulation (EU) No 359/2011 to Iran, Annex III of Council Regulation (EU) No 401/2013 to Myanmar (Burma), Annex V of Council Regulation (EU) No 36/2012 to Syria, and Annex II of Regulation (EU) 2017/2063 to Venezuela. Related technical assistance or brokering services are also prohibited unless prior authorization is obtained from the relevant Member State. The most up-to-date lists can be found at https://www.sanctionsmap.eu. Any breach of this section is a material breach of these Terms and any applicable Agreement without a grace period.

19. LEGAL PROVISIONS AND DISPUTE RESOLUTION

19.1. DISPUTE RESOLUTION

Disputes related to these Legal Terms must first undergo at least thirty (30) days of informal resolution attempts. If unresolved, disputes will be settled through binding arbitration. Exceptions include certain intellectual property disputes and claims for injunctive relief, which may go to court.

19.2. GOVERNING LAW

These Legal Terms and use of the Site are governed by the laws of Bosnia and Herzegovina. Any claims related to the Site must be initiated within one year of occurrence.

19.3. ARBITRATION DETAILS

The arbitration will take place in Sarajevo, Bosnia and Herzegovina, conducted in the Bosnian language with translation services available. It will involve one arbitrator and exclude class-action procedures or representative claims. The arbitrator's decision is binding and enforceable as a court judgment.

19.4. FORCE MAJEURE

Events beyond control, like natural disasters or governmental actions, may exempt Phone Monitor from liability for delays or failures in performance.

19.5. JURISDICTION

The Site operates under Bosnian laws and regulations. Users accessing the Site from other jurisdictions must comply with local laws, as different regulations may apply.

20. TERMS OF SERVICE AND LIABILITY DISCLAIMER

20.1. SERVICE AVAILABILITY AND WARRANTY DISCLAIMER

Phone Monitor provides its Services on an "AS IS" and "AS AVAILABLE" basis, meaning users access them at their own risk without any warranties, including those of merchantability, fitness for a particular purpose, or non-infringement. Phone Monitor does not ensure the accuracy or completeness of content on the Services or linked third-party websites and apps. The company disclaims liability for personal injury, property damage, unauthorized access, interruptions, bugs, viruses, and errors. It also does not endorse third-party products or services advertised through the Services and is not responsible for transactions between users and third-party providers. No advice or information from Phone Monitor creates any warranty not explicitly stated in these terms. Users are responsible for any damage to their devices or loss of data from downloading material.

20.2. LIMITATION OF LIABILITY

Phone Monitor and its affiliates are not liable for any damages arising from the use of the Services, including inability to access them, actions taken based on information from the Services, unauthorized access to data, alterations of data, statements or conduct of third parties using the Services, and improper authorization for Services by unauthorized individuals. Users release Phone Monitor from any claims related to their use of the Services, including information, materials, or products accessed through them. Liability is limited to the amount paid for the Services. Certain jurisdictions may grant additional rights not affected by these terms.

21. TERMS OF INDEMNIFICATION AND LIABILITY

21.1. INDEMNIFICATION OBLIGATION

Users agree to defend, indemnify, and hold harmless Phone Monitor, its subsidiaries, affiliates, officers, agents, partners, and employees from any claims, liabilities, damages, and expenses (including attorneys’ fees), arising from their use of the Services, breach of these Legal Terms, breach of representations and warranties, violation of third-party rights (including intellectual property rights), or any harmful acts towards other users connected via the Services.

21.2. DEFENSE AND NOTIFICATION

Phone Monitor reserves the right to assume exclusive defense and control of any matter requiring indemnification. Users agree to cooperate with this defense at their expense. Phone Monitor will notify users promptly of any claims subject to indemnification upon becoming aware of them.

21.3. CONTINUED OBLIGATION

Indemnification obligations persist even after termination of the user's account or Service use.

21.4. RELEASE OF CLAIMS

Users release Phone Monitor from claims related to content uploaded, posted, emailed, or transmitted through the Services, including claims for defamation, invasion of privacy, emotional distress, or economic loss.

21.5. ADDITIONAL INDEMNIFICATION

Users indemnify Phone Monitor against all claims, demands, actions, lawsuits, expenses, and liabilities arising from violations of these Terms and Conditions, use of the Site or Services in violation of the law, negligent, intentional, or reckless actions or omissions, user data, and any content transmitted through the Services.

21.6. LIABILITY FOR LEGAL COSTS

Users are responsible for attorneys’ fees and expenses incurred by Phone Monitor in defending against claims covered by these indemnification provisions.

22. DATA USAGE AND OWNERSHIP

We will retain certain data that you transmit to the Services to ensure their functionality and to manage your usage of the Services. While we regularly back up data, you are solely responsible for all data transmitted and any activities undertaken using the Services. You agree that we bear no liability for any loss or corruption of such data, and you waive any claims against us arising from such incidents.

Regarding personally identifiable information and all other content submitted to your Phone Monitor account by you or other authorized users ("User Data"), you retain ownership of all rights, titles, and interests under these Terms and Conditions. By using the Services, you grant us and our Affiliates a non-exclusive, royalty-free, sublicensable, worldwide license to reproduce, distribute, transmit, display, use, and perform all acts necessary to provide the Services as outlined in these terms.

23. ELECTRONIC COMMUNICATIONS

Visiting the Services, sending us emails, and filling out online forms constitute electronic communications. By using our Services, you consent to receive electronic communications from us. You agree that any agreements, notices, disclosures, and other communications we provide to you electronically, whether via email or through the Services, meet all legal requirements for written communication. You also consent to the use of electronic signatures, contracts, orders, and other records, as well as the electronic delivery of notices, policies, and transaction records initiated or completed by us or through the Services. You waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction that require an original signature or the delivery or retention of non-electronic records, or that necessitate payments or credits to be made by non-electronic means.

We reserve the right to send you responses or notices via email or by posting them on the Site. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically fulfill any legal requirement for such communications to be in writing. Unless otherwise specified in these terms, any notices you send to us should be emailed to support@phonemonitor.com.

24. CONSUMER RIGHTS OF USA USERS AND RESIDENTS

Under California Civil Code Section 1789.3, California users are entitled to this specific consumer rights notice. If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

25. MISCELLANEOUS

These Legal Terms are the complete agreement between you and Phone Monitor regarding the Services, including any posted policies or operational rules. Phone Monitor's failure to enforce any part of these terms does not waive that right. The terms are enforceable to the fullest extent permitted by law, and Phone Monitor reserves the right to assign its rights and obligations. Phone Monitor is not responsible for delays or failures beyond its control. If any part of the terms is found unlawful, void, or unenforceable, that part can be separated. These terms do not create a joint venture, partnership, employment, or agency relationship between users and Phone Monitor. Users waive defenses based on the electronic form of the terms and lack of signatures. Section headings are for convenience and do not affect interpretation. Phone Monitor may assign its rights and duties without notice; users may not assign rights or delegate obligations without Phone Monitor's consent. The terms do not benefit third-party beneficiaries. Provisions necessary for interpreting rights and obligations survive termination. These terms, along with the Privacy Policy and other referenced documents, constitute the entire agreement, replacing all previous agreements.

CONTACT US

For any additional inquiries or feedback regarding this Policy, please reach out to us using the following:

Email: support@integrating.me.

Phone:

(BiH): +387 60 322 8049

(EU/UK): +44 7700 160920

(USA): +1 844 554 2321

Mail:

IntegratingMe d.o.o.

Halilovići 16

71000 Sarajevo

Bosnia and Herzegovina